Muceno aims to make paying for your order simple, safe and clear.
1. Ways to Pay
We accept Visa, Mastercard and American Express credit and debit cards, along with Shop Pay, Apple Pay and Google Pay. The methods shown at checkout are the only ones we accept.
2. When We Charge You
The full amount is charged at the moment you place your order. Your order is not confirmed or dispatched until the payment has cleared. If your payment is declined, we will email you and the order will not proceed.
3. Currency
All prices are displayed and charged in US dollars (USD).
4. Security
Payments are processed through SSL-encrypted, PCI DSS-compliant gateways. Muceno never stores your card or payment details; they are handled entirely by our certified payment processors.
5. Pricing
Prices shown on our store can change without notice. Sale prices and discount codes apply only to qualifying orders placed while the promotion is running and cannot be applied to earlier purchases.
6. Refunds
Refunds are governed by our Refund and Return Policy and are always issued to the original payment method. If you notice a billing problem, contact support@muceno.com before opening a dispute or chargeback and we will sort it out promptly.
7. Fraud Prevention
Muceno may cancel or hold any order that appears to involve fraud or the unauthorised use of payment details, and may request extra verification for high-value orders. These checks exist to keep every customer safe.
8. Contact Details
Store name: Muceno
Address: 1045 E Versace Way, Phoenix, AZ 85048, United States
Email: support@muceno.com
Phone: +1 (520) 900-1663
Customer service hours: Monday to Friday, 8:30 AM to 5:30 PM and Saturday, 10:00 AM to 2:00 PM (Arizona time, MST)
We answer every message within one business day.