Muceno respects the intellectual property of others and complies with applicable copyright and trademark law, including the Digital Millennium Copyright Act (DMCA) and related US federal and state law.
Muceno is an independent online clothing retailer. Unless we clearly say otherwise, we do not design or manufacture the garments we sell; they are sourced from third-party suppliers around the world. Any trademarks, logos, product names, designs or third-party material shown on our site belong to their respective owners and are referred to for descriptive purposes only. No affiliation, endorsement or sponsorship is implied unless expressly stated.
Raising an Intellectual Property Concern
If you believe that a product or piece of content on our site infringes your rights, please email support@muceno.com as soon as possible so we can look into it. For us to act on a DMCA or other IP notice, it needs to include a clear description of the copyrighted work, trademark or design you say has been infringed; the direct URL of each product or page concerned; your full name, company name if relevant, postal address, phone number and email address; a statement that you believe in good faith the use is not authorised by the rights holder, its agent or the law; a statement, made under penalty of perjury, that the information in your notice is accurate and that you are the rights holder or authorised to act for them; and your physical or electronic signature.
What Happens Next
We treat every intellectual property claim seriously. When we receive a complete and valid notice, we will review it promptly and in good faith, investigate the matter properly, and remove or disable access to the material where that is the right outcome. We aim to settle every concern quickly and fairly. If material you posted has been removed and you believe that was a mistake, you can send a counter-notice to support@muceno.com.
Good Faith
Muceno is committed to acting with integrity. We welcome open communication and will always work cooperatively to reach a fair resolution.
Contact for IP Matters
Store name: Muceno
Address: 1045 E Versace Way, Phoenix, AZ 85048, United States
Email: support@muceno.com
Phone: +1 (520) 900-1663
Customer service hours: Monday to Friday, 8:30 AM to 5:30 PM and Saturday, 10:00 AM to 2:00 PM (Arizona time, MST)
We answer every message within one business day.