Every payment made to Muceno is handled securely and openly. These Billing Terms and Conditions explain how we take and process payment when you shop with us.
1. Ways to Pay
At checkout you can pay with Visa, Mastercard or American Express credit and debit cards, as well as Shop Pay, Apple Pay and Google Pay. The methods shown at checkout are the only ones we accept.
2. How Payment Is Processed
Payment is taken in full when you place your order. We do not begin preparing or shipping an order until the payment has been received and confirmed. If a payment is declined or fails, the order will not go ahead and we will let you know by email.
3. Prices and Currency
All prices on our store are shown and charged in US dollars (USD). Prices may change at any time without notice, and promotional discounts cannot be applied to orders placed before the promotion began.
4. Payment Security
Your card details never touch our servers. Every transaction is processed through SSL-encrypted, PCI DSS-compliant payment gateways operated by our certified payment providers.
5. Refunds and Chargebacks
Refunds follow our Refund and Return Policy and are always returned to the original payment method. If something looks wrong with a charge, please email support@muceno.com before raising a chargeback with your bank, as we can usually resolve it far faster. Chargebacks that are unauthorised or fraudulent will be disputed and investigated.
6. Fraud Prevention
To protect our customers and our business, Muceno may cancel or hold any order we suspect involves fraud or the unauthorised use of a payment method, and may ask for additional identity verification on high-value or unusual orders.
7. Contact Details
Store name: Muceno
Address: 1045 E Versace Way, Phoenix, AZ 85048, United States
Email: support@muceno.com
Phone: +1 (520) 900-1663
Customer service hours: Monday to Friday, 8:30 AM to 5:30 PM and Saturday, 10:00 AM to 2:00 PM (Arizona time, MST)
We answer every message within one business day.